Your time, handled
with distinction.

Any credit carry-forward, expiry, cancellation and refund arrangements will be confirmed in writing before you enter a membership. Your statutory rights are unaffected.

Private covers two named household adults and dependent children under 18, with children’s requests submitted by an authorised adult. All authorised users share one monthly prepaid balance. Bespoke terms are agreed individually.

Your monthly membership payment provides an equivalent amount of prepaid credit towards eligible JMT Concierge professional fees.

When you request a service, JMT Concierge assesses your requirements and provides an appropriate professional fee quotation.

Your membership discount is applied to that professional fee before the resulting amount is deducted from your available monthly credit.

If the discounted professional fee exceeds your remaining credit, the outstanding amount is payable separately.

Your membership credit can be used towards professional fees across all JMT Concierge service categories, including specialist arrangements.

Third-party supplier costs, commercially authorised supplier mark-ups, applicable taxes and agreed expenses are separate and payable in addition.

Membership does not provide unlimited complimentary bookings or unlimited founder working time.

Illustrative Example

A Signature member pays £500 monthly and receives £500 of prepaid JMT professional fee credit.

A straightforward chauffeur booking has a quoted JMT professional fee of £60. The Signature membership discount of 10% reduces this to £54. £54 is deducted from the member’s prepaid credit, leaving £446.

The chauffeur supplier’s charge and any applicable commercially authorised mark-up remain payable separately.

The member’s £500 payment is collected once. Using prepaid credit does not result in the same professional fee being collected twice. This illustrates the calculation; the £60 quotation is not a change to standalone service prices.

Complex and specialist services are professionally quoted on the actual assignment before benefits apply. Discounts apply once, before credit is deducted, and do not reduce supplier charges, authorised supplier mark-ups, taxes, pass-through expenses or supplier-paid commissions.

Essential receives one quick assist monthly, Signature receives two and Private receives three, without an additional JMT professional fee.

One quick assist consists of a single simple administrative action normally requiring no more than 15 minutes. Examples include brief reminders, updating preferences, checking a previously arranged booking or a short administrative follow-up.

Quick assists do not include new complete concierge bookings, extensive research, repeated supplier negotiation, complex itineraries, substantial shopping assignments, urgent logistics or personal attendance. Requests outside this definition receive a professional fee quotation.

Unused quick assists do not carry into another month, subject to applicable law.

Any credit carry-forward, expiry, cancellation and refund arrangements will be confirmed in writing before you enter a membership. Your statutory rights are unaffected.

Membership fees and benefits relate to JMT Concierge’s own professional services.

Third-party costs such as transport fares, accommodation, aircraft charter, event tickets, dining, gifts, purchases, courier charges and other supplier services are paid separately.

Where permitted by the supplier’s commercial arrangements, JMT Concierge may incorporate a commercial margin into the applicable supplier price. Membership discounts and credits do not reduce these commercially authorised supplier margins. A margin is not necessarily applied to every booking.

Clients receive a quotation identifying the applicable charges and total price before confirming an arrangement.

All required payments must be received in cleared funds before supplier bookings or purchases are committed, unless expressly agreed otherwise.

Where JMT Concierge earns an authorised supplier-paid commission instead of a mark-up, this is handled according to the applicable commercial agreement.