Legal information
Terms for our services and memberships, and information about your privacy and use of this website.
JMT Concierge Ltd · Company No. 17227495 · Registered in England and Wales · Registered office: 15A–15C High Street, Carshalton, England, SM5 3AP
Terms & Conditions
JMT Concierge Ltd
1. Company Information
JMT Concierge Ltd is registered in England and Wales under company number 17227495.
Registered office: 15A–15C High Street, Carshalton, England, SM5 3AP.
Email: info@jmtconcierge.co.uk.
References to “JMT Concierge”, “we”, “us” and “our” mean JMT Concierge Ltd.
2. Our Services
JMT Concierge provides personalised concierge services, lifestyle coordination, luxury travel assistance, hospitality sourcing, transportation coordination, personal shopping, secure collections and other bespoke services.
Services may be provided directly by JMT Concierge or arranged through independent specialist suppliers.
The precise scope of each assignment and the respective responsibilities of JMT Concierge and any relevant supplier will be confirmed as appropriate before an arrangement is agreed.
3. Requests and Quotations
All requests are subject to assessment, availability and acceptance.
Submitting an enquiry does not constitute a confirmed booking.
Professional fees are determined by the nature, scope, urgency, complexity and duration of the work required.
Clients will receive an appropriate quotation before committing to a paid arrangement.
Additional work outside the original agreed scope may require a separate quotation and approval.
4. Fees and Payment
JMT Concierge professional fees are separate from applicable third-party supplier costs.
Where commercially permitted, supplier prices may include an authorised margin. Supplier commissions or other commercial remuneration may also apply according to the relevant arrangements.
Applicable charges and the total quoted client price will be confirmed before acceptance.
Required payments must be received in cleared funds before arrangements are committed, unless otherwise agreed in writing.
Eligible membership credits and professional fee discounts will be applied in accordance with the Membership Terms.
5. Independent Suppliers
JMT Concierge works with independent providers including transport operators, hospitality venues, accommodation providers, aviation brokers, retailers and other specialists.
Third-party arrangements are subject to relevant supplier terms, availability and acceptance.
JMT Concierge’s responsibilities and any applicable supplier obligations depend on the particular booking and contractual arrangements.
Nothing in these terms removes any rights or responsibilities imposed by applicable law.
6. Cancellations, Changes and Refunds
Clients may request amendments or cancellation by contacting JMT Concierge.
Applicable cancellation costs and refund eligibility depend on the service, work already undertaken, relevant supplier terms and the client’s statutory rights.
Any supplier conditions affecting cancellation will be communicated before the client confirms the arrangement, where relevant.
Where a statutory cancellation right applies, JMT Concierge will respect that right.
If a client expressly requests the commencement of services during an applicable statutory cancellation period, any payment due for work undertaken following cancellation will be determined in accordance with the relevant law.
7. Availability and Service Delivery
JMT Concierge provides its own services with reasonable care and skill.
Specific reservations, tickets, vehicles, aircraft, accommodation, products and experiences remain subject to availability and supplier acceptance.
No particular booking or outcome is guaranteed unless expressly confirmed.
8. Client Responsibilities
Clients must provide accurate information and relevant documentation necessary for the requested services.
Clients remain responsible for obtaining any travel documents or permissions required of them, unless responsibility for specific assistance has been expressly agreed otherwise.
Requests must be lawful and consistent with applicable supplier conditions.
9. Liability
JMT Concierge does not exclude or restrict liability where doing so would be unlawful.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Any liability arising from the services provided will be assessed according to the applicable contractual arrangements and law.
Nothing in these terms affects a consumer’s mandatory statutory rights.
10. Privacy and Confidentiality
JMT Concierge handles client information with discretion and in accordance with applicable data protection legislation.
Information may be used or shared where necessary and lawful to respond to enquiries, administer memberships, arrange services and fulfil agreed instructions.
Further information is provided in the Privacy Policy.
11. Governing Law
These terms are governed by the law of England and Wales, subject to mandatory legal protections applicable to consumers in other jurisdictions.
Membership Terms
These membership details should be read alongside the general Terms & Conditions. Membership enquiries are welcome, but new paid membership enrolments are not currently open. An enquiry does not create a subscription or payment commitment. Membership payments will not be accepted until the final contractual conditions have been approved and communicated before you enter a membership.
1. Membership Options
JMT Concierge offers the following standard memberships:
Essential: £200 per month.
Signature: £500 per month.
Private: £1,000 per month.
JMT Bespoke: From £3,000 per month, subject to individually agreed written terms.
Essential, Signature and Private have no joining fees and operate on a monthly rolling basis without a fixed minimum initial term.
2. Membership Credits
Each standard membership payment provides an equal amount of prepaid credit towards eligible JMT Concierge professional fees.
Essential provides £200 monthly credit.
Signature provides £500 monthly credit.
Private provides £1,000 monthly credit.
Each request is scoped and quoted individually.
The applicable membership discount is deducted from the professional fee first, and the resulting fee is charged against the member’s available prepaid balance.
Any professional fee exceeding the available balance must be paid separately.
Membership payments are collected once. Applying prepaid credit does not create an additional payment for the same credited amount.
3. Professional Fee Discounts
Members receive the following discounts on eligible JMT professional fees:
Essential: 5%.
Signature: 10%.
Private: 15%.
Discounts apply once to the relevant professional fee.
All JMT service categories are accessible, including specialist services, subject to individual quotations, availability and acceptance.
Membership discounts do not apply to third-party supplier charges, commercially authorised supplier margins, separately agreed expenses or applicable taxes.
4. Credit Carry-Forward, Expiry, Cancellation and Refunds
Any credit carry-forward, expiry, cancellation and refund arrangements will be confirmed in writing before you enter a membership. Your statutory rights are unaffected.
5. Complimentary Quick Assists
Members receive a limited number of complimentary minor administrative actions each monthly billing period:
Essential: One.
Signature: Two.
Private: Three.
Each quick assist is one straightforward administrative action normally requiring no more than 15 minutes.
Examples include a reminder, preference update, brief administrative follow-up or confirmation relating to an existing arrangement.
A quick assist does not include a complete new concierge booking, substantial research, complex negotiation, extensive sourcing, founder attendance or specialist projects.
Unused quick assists do not carry forward.
6. Additional Membership Benefits
Essential includes direct founder-led coordination, a maintained preference profile and standard member handling priority.
Signature includes enhanced priority, access for two named household adults and a 20-minute monthly lifestyle planning review.
Private includes higher handling priority, a 30-minute tailored monthly planning review and access for two named household adults and their dependent children under 18, with children’s requests submitted by an authorised adult.
All authorised household members share the membership’s single prepaid balance.
JMT Bespoke benefits are agreed individually in writing.
7. Monthly Billing, Renewal and Cancellation
Standard memberships retain a monthly rolling structure, with billing monthly in advance and no fixed minimum initial term. New paid membership enrolments are not currently open.
Before accepting any new membership payment, JMT Concierge will finalise and clearly communicate:
- Monthly billing and renewal dates, including bank-transfer arrangements.
- How to cancel future renewals.
- The treatment of unused prepaid membership credit.
- Any approved credit carry-forward and expiry conditions.
- Refund eligibility and applicable statutory cancellation rights.
- Required pre-contract information and cancellation documentation, including a model cancellation form where required.
- Confirmation of the agreement in a durable format, such as an email or a document you can retain.
- Any requirements for commencing services during a statutory cancellation period, including an express request, any required acknowledgement and information about any lawful payment for services supplied.
Any credit carry-forward, expiry, cancellation and refund arrangements will be confirmed in writing before you enter a membership. Your statutory rights are unaffected.
The final agreement and enrolment process must comply with applicable UK consumer legislation, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where applicable, and any other requirements in force when the agreement is made. Nothing in these membership details removes or limits your statutory rights.
Payment by bank transfer does not avoid consumer-contract requirements or reduce your statutory rights. No membership payment should be sent before the final contractual conditions have been approved and the required information has been supplied.
8. Changes to Memberships
JMT Concierge may introduce revised membership offerings for new applicants.
Changes affecting existing members will be communicated appropriately and made only in accordance with the relevant agreement and applicable law.
Existing members will not automatically be transferred to materially different terms without an appropriate contractual basis.
9. Supplier Costs
Membership credits and discounts apply to JMT professional fees only.
Third-party charges, including transport, accommodation, aviation, hospitality, purchases and specialist supplier services, remain payable separately.
Where commercially authorised, JMT Concierge may include a supplier margin in the relevant quotation.
All applicable charges will be confirmed before a booking commitment is made.
10. Service Availability
JMT Concierge membership provides personal coordination according to the member’s tier, subject to reasonable operational capacity.
Normal contact hours are 08:00–20:00 UK time, seven days a week, subject to availability.
Clients may submit requests outside these hours.
Membership does not guarantee immediate responses, uninterrupted coverage, availability of particular services or unlimited founder time.
Overnight, urgent, dedicated or particularly complex assignments may require separate quotation and approval.
Privacy Policy
JMT Concierge Ltd, registered in England and Wales under company number 17227495, is responsible for the personal information described in this policy. Our registered office is 15A–15C High Street, Carshalton, England, SM5 3AP. Contact info@jmtconcierge.co.uk about your information or privacy rights.
1. Information we use
We receive information directly from you through email, telephone, WhatsApp and agreed service arrangements. This can include your name, contact details, correspondence, booking and travel details, service preferences, membership and authorised household-user details, and payment and transaction records. We may also receive information from an authorised household adult or a supplier involved in your arrangement.
Our website enquiry form collects your name, email, telephone number when supplied, requested service, optional membership choice, preferred contact method, message and contact acknowledgement. A telephone number is required if you ask for a telephone or WhatsApp response. Netlify receives and stores submissions, filters spam and sends enquiry notifications to our Google Workspace business inbox. A hidden field helps identify automated submissions. Do not send passport copies, card details, health information or other confidential documents through the website form.
Where an agreed service requires identification or travel documents, we request only the details needed for that arrangement. We do not routinely request passports from every client. Information about dependent children is used only where necessary for an authorised family arrangement; an authorised adult must submit children’s requests.
2. Purposes and legal bases
We use enquiry information to respond to your request, prepare quotations and take steps at your request before entering a contract. We use the information needed to provide agreed services and administer your membership to perform our contract with you.
Where information concerns another traveller, household member or supplier contact who is not a party to our contract, we rely on our legitimate interests in coordinating the requested arrangement and communicating with those involved, taking account of their rights and expectations.
We use invoices, bank-transfer information and accounting records to meet our legal accounting and tax obligations. We may retain relevant records to establish, exercise or defend legal claims, relying on our legitimate interests in protecting our business and resolving disputes.
The website host processes technical request information, such as IP addresses and request details, to deliver and secure the website. This supports our legitimate interests in operating a reliable website and preventing misuse.
Health information or other special-category information is requested only where necessary for a particular service. Where we rely on explicit consent for this information, we seek it separately and you may withdraw it by contacting us. Withdrawal does not affect earlier lawful processing. Without necessary information, we may be unable to arrange the requested service.
We do not send promotional marketing emails, operate a newsletter or automatically subscribe clients to promotional communications. We do not sell client information to advertisers. A contact acknowledgement is not marketing consent.
3. Who receives information
The business is personally managed by founder and director Joshua M Taylor. Our technology and financial providers include Google Workspace for email and business records, Google Drive for document management, standard WhatsApp Messenger (Meta) for direct messages and booking coordination, Netlify for website hosting and the website form service, Lloyds Bank for bank-transfer payments, and Xero for accounting. Payments are by bank transfer only; this website does not collect card payments or offer membership checkout.
We share relevant information with suppliers needed for your agreed request, such as hotels, airlines, aviation brokers, chauffeur operators, restaurants, event providers and specialist service providers. Only information necessary for the arrangement should be shared. Independent suppliers also handle information under their own privacy notices and legal responsibilities. Information may also be disclosed where required by law or necessary for a legal claim.
4. International processing
We operate in the United Kingdom and arrange services internationally. Our providers operate international systems, so information may be processed outside the UK. We do not represent that all information stays in the UK.
Netlify’s published data processing agreement describes international processing and transfer provisions, including the UK Extension to the EU–US Data Privacy Framework and contractual provisions where applicable. The applicable provisions depend on the service and transfer involved.
Google’s published data processing terms describe international transfer provisions, including standard contractual clauses and provisions for UK data protection law. Xero’s privacy notice describes processing in countries including Australia, New Zealand and the United States, and the use of adequacy decisions or contractual protections for transfers from the UK. WhatsApp’s privacy notice describes its global processing and transfer mechanisms. These notices explain the providers’ own international processing, including processing they carry out independently. The recipient and applicable protections for a particular overseas booking depend on that arrangement; contact us for details before providing information.
An international booking may require information to be sent to the relevant supplier in the destination country. The destination, recipient and information needed depend on your request. Contact us before providing information if you need details about a particular international arrangement or a copy of applicable transfer protections. We must establish an applicable lawful transfer basis before making a restricted transfer; a request for an overseas service is not blanket consent to unrelated disclosures.
5. How long we keep information
We retain enquiry information for as long as needed to respond, establish whether you wish to proceed and deal with any resulting arrangement. Relevant criteria include whether correspondence is ongoing, whether a quotation remains open and whether there is an outstanding complaint or legal obligation. If an enquiry becomes a booking, we retain only information needed for the relationship and agreed service.
Operational records are retained while needed for an active booking, membership or client relationship. After the relationship ends, retention depends on outstanding arrangements, unresolved queries, applicable legal obligations and the need to establish, exercise or defend legal claims. Information that is no longer needed should be deleted rather than kept for unspecified future use.
Accounting, invoice, payment and supporting business records are retained for six years from the end of the company financial year to which they relate, or longer where legally required. Records needed for an outstanding dispute or legal obligation may be retained longer to the extent justified.
Passport copies, identity documents and other sensitive information are kept only while needed for the relevant arrangement, subject to legal obligations. If our copy is no longer needed after confirmation and transmission to the relevant supplier, our policy is to delete it then. We do not keep passport copies indefinitely for future bookings. Unnecessary duplicates, downloads and attachments are also subject to deletion. Removal from active records does not necessarily mean immediate removal from a provider’s backups, which follow that provider’s retention processes.
6. Confidentiality and document handling
Client communications are handled personally by the founder. The business Google Workspace account uses two-step verification, and the founder’s iPhone uses a passcode and Face ID. This website uses HTTPS. No public document-upload facility is provided. Before sharing identification or other confidential documents, contact us to agree an appropriate exchange method. Do not use public sharing links or send documents concerning other people unless you are authorised to do so.
A dedicated confidential document area has been created in our business Google Drive. Its folder permissions are restricted to the founder’s business Google account, with no public sharing or additional users currently authorised. Any necessary sharing with a supplier must be specifically authorised for the relevant arrangement; suppliers are not given general access to client folders. Contact us before sending confidential documents so that an appropriate exchange method can be agreed. No internet transmission or storage system can be guaranteed completely secure.
7. Your choices and rights
You may request access to your personal information, correction, erasure, restriction of processing or a portable copy where the relevant legal conditions apply. You may object to processing based on legitimate interests and withdraw consent where we rely on it. Some records must be retained to meet legal obligations or deal with claims.
Email info@jmtconcierge.co.uk to exercise your rights. We may need proportionate information to confirm your identity. Requests are normally answered within one month, subject to lawful extensions. You do not normally have to pay to exercise your rights.
You can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/ or telephone 0303 123 1113. You may contact us first, but you do not have to do so before contacting the ICO.
8. Provider information and updates
You can read more in the privacy information published by Google, WhatsApp, Netlify, Lloyds Bank and Xero using the links below. We update this policy when our practices change.
Google · WhatsApp Messenger · Netlify · Lloyds Bank · Xero
Website Disclaimer
JMT Concierge Ltd provides information on this website about its concierge, lifestyle management, travel coordination, hospitality, transport and bespoke services.
Website descriptions and indicative prices are provided for general information and may be subject to change or individual quotation.
Third-party services, products, accommodation, transport, aircraft, events and experiences are subject to supplier availability and acceptance.
JMT Concierge does not claim ownership or operation of independent supplier assets unless expressly stated.
All bookings and purchases are subject to the relevant agreed quotation, contractual arrangements and applicable legal rights.
Nothing on this website excludes or limits liability or consumer rights where such exclusion or limitation would be unlawful.